Customer Service
“Do what you do so well that they will want to see it again.” — Walt Disney
In the late 90’s, moving from mainstream optical to a luxury retail optical store, it became clear that establishing a strong client base would require more than good service and great frames. The loyal relationship comes out of delivering amazing eyewear, creating a memorable experience and an elevated level of service.
Anticipation
Instinctively, as a retailer, you understand meeting and exceeding needs. To deliver an exceptional experience look for opportunities to anticipate needs.
- Flex your listening skills: Actively listening to what the client says, as well as what goes un-said, to deliver personalized service and eyewear.
- Problem? No problem: Replacing roadblocks with solutions and options to enhance your client’s lifestyle, sometimes in ways they have not envisioned
- Relationship goals…all about commitment: Develop meaningful touchpoints at every level and interaction with the goal of creating relationships
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