SERVICES
Expert Operational Support for Seamless Technology Transitions
We become an extension of your practice to plan, launch, and stabilize your software and technology investments, protecting your revenue and supporting your team every step of the way.
Implementation through Hypercare – Standard Package
1 | Pre-Launch Readiness & Blueprinting
Focus: Eliminating launch-day chaos before software goes live.
When buying new tech, standard vendor onboarding usually covers technical setup, but rarely accounts for your practice’s unique daily routines. We build the operational blueprint, so your team is prepared on day one.
Key Deliverables:
- Implementation Roadmap: A customized project timeline aligning vendor milestones, internal deadlines, and staff expectations.
- Vendor Coordination: Serving as your operational point of contact with software providers (EHR, tele-optometry, engagement platforms) to ensure technical requirements meet practice needs.
- Workflow & Role Alignment: Mapping daily patient pathways—from front desk check-in to dispensary optical handoffs—and defining clear team responsibilities.
- Custom SOP Creation: Developing step-by-step Standard Operating Procedures tailored to your practice for immediate training and future onboarding.
2 | Go-Live Execution & Team Enablement
Focus: Anchoring new software into daily habits for long-term success and ROI.
Software adoption doesn’t end on launch day. Without ongoing support, staff frequently revert to manual workarounds. Hypercare ensures your team fully adopts the platform and your practice realizes its full return on investment.
Key Deliverables:
- Weekly Adoption Audits: Regular operational check-ins to monitor software feature utilization, staff compliance, and system efficiency.
- Ongoing Staff Support & Documentation Updates: Responsive troubleshooting and continuous updates to your customized SOPs as workflows evolve.
- ROI & Feature Optimization: Fine-tuning advanced system features (automation, reporting, recall tools) to maximize business growth and operational sustainability.
3 | Post-Launch Hypercare & Stabilization
Focus: Hands-on support when the new system goes live.
Launch week is where staff friction and patient delays typically peak. We join your practice virtually or on-site during go-live to manage operational hiccups, guide your staff, and keep patient flow moving.
Key Deliverables:
- Real-Time Command Support: Dedicated operational coverage throughout launch week to troubleshoot friction instantly.
- Dispensary & Front Desk Integration: Hands-on guidance for live patient transactions, frame board management, order placement, and Rx fulfillment.
- Immediate Workflow Adjustments: Making live updates to digital workflows as needed, eliminating bottlenecks before they impact patient satisfaction or practice revenue.
Flexible Operational Add-Ons & Standalone Support
(For practices that don’t need the full end-to-end implementation package but have specific acute operational needs.)
Rescue & Adoption Reset:
For practices that launched software months ago, but are struggling with staff compliance, manual workarounds, or broken dispensary workflows.
Fractional Operations Retainer:
Ongoing, flexible monthly operational leadership for growing practices that need executive ops oversight without hiring a full-time Chief Operating Officer.
Operational Readiness Assessment:
A targeted 2-week evaluation of your practice’s workflows and tech stack before committing to a major software purchase or migration.
Frequently Asked Questions
Is Strategeyez a software vendor or reseller?
No. Strategeyez is completely vendor-agnostic. We work exclusively on behalf of independent optical practices to ensure the technology you choose is successfully implemented and adopted by your team.
Do you support remote or on-site launches?
Both. We offer hybrid implementation models combining virtual command center support, structured video training, and optional on-site execution during go-live week depending on your practice size and location.
How does this differ from the onboarding provided by my software vendor?
Vendor onboarding teaches your team which buttons to click. Strategeyez teaches your team how to run your specific practice using the software. We bridge the gap between technical setup and daily optical operations, front desk workflows, and patient experience.
Ready for a Smooth Technology Transition?
Let’s talk about your upcoming software rollout or discuss how Strategeyez can provide the operational support your practice requires for successful implementation.